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Terms & Conditions

General Conditions

This site is owned and operated by Xsite Airsoft Ltd (“Xsite”or "we" or "us").office: Fryers Farm Lane, Lane End, High Wycombe, Bucks. HP14 3NP Registered number 6542182. If you have any comments or complaints on or about our website, please email us at sales@xsiteairsoftshop.co.uk or call us on 01494 881430

Ownership or rights

All rights, including copyright, in this website are owned by or licensed to Xsite. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Xsite. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

Xsite has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly and accurately described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. To the extent permitted by applicable law, Xsite disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Xsite shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Password and Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Xsite shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Please Phone 01494 881430

Cancellation Rights

If you are ordering from within the European Community then you have the legal right to cancel your order within seven working days of receipt of the goods. This right does not apply if you pick up the items from our shops. Any shipping back to xsite is the responsibility of the purchaser cancelling the order. Goods must be received back in original packaging with all items intact and un-used for refund.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Xsite or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Law, Jurisdiction and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms and conditions do not affect your legal rights.
Returns Policy on any new AEG's GBB's Springers and or accessories
In the unlikely event that your new Airsoft replica or accessory purchased from Xsite Airsoft is faulty then please contact us immediately (sales@xsiteairsoftshop.co.uk) to discuss your problem.
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Any goods returned that have no fault as confirmed by our engineers will be subject to a re-stocking charge (WE RESERVE THE RIGHT TO CHARGE A RE-STOCKING FEE AT 15% OF THE INVOICE VALUE FOR GOODS RETURNED). *Note: Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged.
Any items returned under our 30-day money back guarantee must be "AS NEW",un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including the complimentary packet of BB's.
IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY
OUR ENGINEERS ARE ALL FULLY TRAINED AND AUTHORISED BY MANUFACTURERS TO UNDERTAKE REPAIR AND REMEDIAL WORK. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM Xsite Airsoft YOURSELF -DOING SO WILL INVALIDATE YOUR WARRANTY.
PLEASE OBSERVE ANY ADVICE GIVEN AT THE TIME OF PURCHASE CONCERNING BATTERY TYPES AND POWER AS USING AN INCORRECT BATTERY IN YOUR NEW AEG WILL INVALIDATE YOUR WARRANTY.
How do I get my Xsite Airsoft product repaired under its warranty?:
If a product proves faulty within one month from the date of purchase due to a manufacturing defect you should contact Xsite Airsoft immediately. Products by Tokyo Marui, Classic army, G+P, Webtex, Viper and Jack Pike have a 6 month warranty. This list is subject to change. Xsite will then identify the problem and if necessary have the problem resolved under the terms of our guarantee. All valid repairs are free of charge for both parts and labour subject to the following conditions:
Conditions of the Warranty:
Original receipt required as proof of purchase. No products will be worked on under these terms without original proof of purchase.
Exclusions
Xsite Airsoft warranty does not include any the following:
Any transportation costs incurred in transporting the item back to Xsite Airsoft for repair.
Any breakages as a result of accidental/neglegent damage.
Any routine maintenance required
Any faults arising from misuse
Any faults arising from any repairs not previously carried out by Xsite Airsoft
Any upgrades that have been installed in the product other than those done by the Xsite Airsoft engineers
Any faults arising from the use of poor quality sub standard BB's (Staff can provide full details of approved BB makes)
If a GBB / Springer / product is being covered under our warranty then our warranty will be void if the item has been used with anything other than HFC 134A Gas.
Your Xsite Airsoft warranty is also invalidated if:
The product has been altered or adjusted in any way from its original format (unless carried out by our engineers)
Any repairs or maintenance to the item(s) have been carried out by any non Xsite Airsoft personnel
Our tamperproof safeguards are damaged or have been removed in any way.
A fault has arisen from the use of poor quality sub standard BB's
You use any gas other than 134A in Marui GBB's.
Xsite Airsoft may change the terms and conditions of our warranty from time to time.
English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.

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